Warranty

General

Please Note: Products subjected to misuse or abuse will not be covered by warranty (refer to clause 6). Permanent damage will occur if input voltages exceed the maximum levels specified. HANDLE WITH CARE - CMOS protection required.

  1. In this warranty:
  • The company is referring to Pixel Teknica Pty Ltd
  •  39-4761423 in respect of Products purchased in the United States;
  • ‘Product’ means any Pixel Teknica product purchased by you to which this Warranty applies;
  • ‘Warranty Period’ means Period of cover from date of dispatch from Pixel Teknica.
  • 'Period’ is as 18 months for the Lift Monitoring Companies to compensate for the hand over period and 12 months for all else.
  • ‘Extended Warranty Period’ means the period of time for which the Extended Warranty has been purchased.
  1. Pixel Teknica warrants that, when dispatched from a Pixel Teknica warehouse, the Product is free from defects in materials and workmanship for the Warranty Period.
  2. During the Warranty Period Pixel Teknica will, at no extra charge, and subject to these terms and conditions, repair or replace any parts which it considers to be defective.
  3. Service repair parts not supplied by Pixel Teknica are not covered by this warranty.
  4. Proof of purchase is required in order to claim under this warranty.
  5. You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship.
  • Pixel Teknica is not liable in the following situations (which are not exhaustive): The Product is damaged by:
  • Accident
  • Misuse or abuse, including failure to properly maintain or service
  • Normal wear and tear
  • Power surges, sags, electrical storm damage or incorrect power supply
  • Incomplete or improper installation
  • Incorrect, improper or inappropriate operation
  • The Product is modified without written authority from Pixel Teknica.
  • The Products serial number or warranty seal has been removed or defaced.
  • The Product was serviced or repaired by anyone other than Pixel Teknica or its Authorized Service Personnel.
  • The failure is related to a non Pixel Teknica manufactured component and directly related to a third party peripheral.
  1. This warranty, the contract to which it relates and the relationship between you and Pixel Teknica are governed by the law applicable in the Australian State where the Product was manufactured (Victoria).

Third Party Peripherals

As stated previously, this warranty does not cover third-party peripherals manufactured by third-party vendors. These peripherals include, but are not limited by, the following categories:

  • Third-party peripheral devices such as Displays, Inverters, Motherboards, HDD, RAM, Batteries, and Speakers;
  • Third-party peripherals added to a Pixel Teknica Product by the customer; and
  • Third-party peripherals added to a Pixel Teknica Product by any party other than an authorized Pixel Teknica representative.

While Pixel Teknica may supply third-party peripherals with Pixel Teknica Products, the customer should consult the third-party peripheral manufacturer for warranty claims relating to such third-party peripherals. Consult the third party peripheral manufacturer’s warranty information for more information.

Extended Warranty

  1. Extended Warranty is a service offered by Pixel Teknica at the time of purchase which extends the Warranty Period on Pixel Teknica manufactured products.
  2. The Extended Warranty Period of Cover is dependent on which option is purchased (2, 3, 4 or 5 years) and commences from the original date of purchase.
  3. The Extended Warranty Period of Cover includes the standard 18 Month Warranty Period.

Limitation of Liability

  1. To the extent permitted by law:
  • Pixel Teknica excludes all warranties other than as contained on this web page;
  • Pixel Teknica shall not be liable for any loss or damage whether direct or indirect or consequential arising from your purchase, use or non-use of the Product.
  1. Nothing in this Limited Warranty excludes or limits any rights, warranties, or remedies that cannot be excluded or limited under applicable federal, state, or local law. To the maximum extent permitted by law, Pixel Teknica's sole obligation and liability with respect to any defective Product or services supplied by Pixel Teknica shall, at its sole discretion, be limited to:
  • repairing the Product;
  • replacing the Product with the same or an equivalent Product; or
  • reimbursing the original purchase price of the Product.
  • Any Product or component replaced under this Limited Warranty shall become the property of Pixel Teknica.
  1. Subject to these conditions, Pixel Teknica offers all returns and repairs with a back to base warranty.
  2. Freight incurred by Pixel to ship the goods back to the customer will be a cost to the customer and charged by Pixel.

Privacy

You acknowledge that in the event that you make a warranty claim, it will be necessary for Pixel Teknica and its Authorized Agents to exchange information in relation to you.

Record of Purchase

Please record the information below and retain it with your purchase receipt.

  • Model Number
  • Serial Number
  • Purchased From
  • Date of Purchase